The Japanese products that are listed for sale on TheMineralMerchants.com are shipped from Kuwait or Japan, depending on the order’s schedule.
We do not accept refunds for any order. Once we receive an order, it would be shipped within thirty-one (31) days. In case of delay, you shall be informed by an electronic mail (email).
Kizara wood products, especially, take more time to ship because of the individual wood shaving process for each unit. it takes an average of one (1) month to ship 3,000 units of medium-sized. (For your reference)
Do not hesitate to contact us anytime in case you wish to order a custom amount; our MOQ is 100 pieces of any size. All the prices that are shown in the shop section of themineralmerchants.com include shipping costs worldwide.
We can offer a slight discount for Kizara product retailers.